We’re Here At Every Step

If you're unable to open the R2 link, try the following steps:
- Refresh the page and clear your browser cache. Make sure your camera and microphone have the correct permissions.
- Try opening the link in incognito mode. Sometimes this can help avoid issues caused by cached data.

If you’re still having trouble, please reach out to Chat Support for further assistance.

If your interview screen is stuck, try refreshing the page and ensure your internet connection is stable. If the issue still persists, please contact Chat Support for further assistance.

- If you're using an external camera, ensure it’s properly plugged in. If it’s a wireless camera, check if it’s connected and has enough battery.
- Make sure your computer or browser is allowing the interview room to use your camera.
- Close any other apps (like Zoom, Skype, or Teams) that might be using the camera.
- Close the interview room and reopen it to reset the connection.

If you’re still having trouble, please reach out to Chat Support for further assistance.

- If you’re using an external microphone, ensure it’s properly plugged in. If it's a wireless microphone, check if it’s connected and has enough battery.
- Make sure your computer or browser is allowing the interview room to use your microphone
- Close any other apps (like Zoom, Skype, or Teams) that might be using the microphone.
- Close and reopen the interview room to reset the microphone connection.

If you’re still having trouble, please reach out to Chat Support for further assistance.

- Check your internet speed to ensure it meets the required minimum speed, then relaunch the interview room.
- If you’re using chrome, make sure it’s up-to-date, and then relaunch the interview room.
- Clear cache and browser data to resolve any potential issues.

 If the issue still persists, please contact Chat Support for further assistance.

- Check your internet speed to ensure it meets the required minimum speed, then relaunch the interview room.
- If you’re using chrome, make sure it’s up-to-date, and then relaunch the interview room.
- Clear cache and browser data to resolve any potential issues.

 If the issue still persists, please contact Chat Support for further assistance.

Make sure that your device volume is turned up, the volume icon in the task bar is not muted, and that your speakers and headphones are plugged in properly. Sometimes, relaunching the interview room or restarting your computer can also help. If the issue persists, please reach out to chat support for further assistance.

If you're using an external microphone, make sure it is connected properly. Try testing the microphone with another app, such as the voice recorder or by playing a video. If you're on Windows, go to Sound settings and check under Input to see if the microphone is picking up sound (the bar should move when you speak). Ensure that the microphone is not muted. Sometimes, restarting the interview room or your computer can fix the problem. If the issue persists, please contact chat support for further assistance.

Make sure that your computer or browser is allowing the interview room to access your camera. Try relaunching the interview room, or use https://test.dyte.io/ to test your camera and check if it’s functioning properly. If the issue persists, please contact chat support.

If you’re unable to enable the code editor, close the current tab and open a new tab in Google Chrome. Before launching the interview, right-click anywhere on the page and select Inspect, or press F12, then navigate to the Console tab. Launch the interview in the same tab and wait for it to load, then check the Console for any errors—these will appear highlighted in red. If an error occurs, take a screenshot (Windows: Win + Shift + S, Mac: Cmd + Shift + 4) and share it with the support team via chat.