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Cigna Group sets up India GCCs using FloCareer’s Interview-as-a-Service

Cigna scaled hiring with FloCareer’s Interview-as-a-Service—7,470 candidates, 5,229 interviews, and a 62% next-round conversion rate.
Healthcare
Industry
Bloomfield
Geography
5229
Interview conducted
62%
Conversion rate

The Challenge

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Cigna aimed to evaluate thousands of candidates for highly specialized roles without overburdening internal teams or disrupting ongoing business operations.

Objective

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To establish the largest global innovation hub outside the U.S. and onboard over 1,500 technology professionals within a year.

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About the Client:

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Cigna is a global health services company providing medical, dental, behavioral health, pharmacy, vision, and supplemental insurance products.

‍

  • Revenue: $195.3 billion (FY 2023)
  • Employees: 72,500+ worldwide
  • Fortune 500 Rank (2024): 16

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Centers of Excellence:‍

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Specializations include:

  • Generative AI
  • Product Development
  • Data Analytics
  • Software Engineering

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Why FloCareer?

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Right Hiring at Scale with Care

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  • Capacity: Ability to evaluate 5000+ candidates in less than 6 months.
  • Capability: Support for approximately 200 distinct roles.
  • Turnaround Time (TAT): Less than 24 hours with a next-round conversion rate of over 50%.
  • Candidate Experience: Maintaining high satisfaction and engagement levels.

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FloCareer’s Solution:

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  • Interviewer Pool: Curated 496 unique interviewers skilled across various technologies.
  • Automation and Structuring: Implemented scheduling, follow-ups, interview structuring, and feedback capture systems.
  • Assessment Approach: Conducted multi-dimensional interviews that included coding and design evaluations.

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Technologies Supported:

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  • Salesforce Ecosystem
  • Front-End Development
  • Cloud & Infrastructure
  • Back-End & API Development
  • Leadership & Architecture
  • Testing & Automation
  • Support & Collaboration

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Conclusion:

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FloCareer’s robust and efficient hiring solutions significantly enhanced Cigna’s ability to scale up their technology workforce, surpassing all performance benchmarks and establishing FloCareer’s assessments as a standard operating practice within Cigna’s recruitment strategy.

The Result

5229
Interview conducted
62%
Next round conversion
20.6 hrs
Average TAT
Excellent rating
1046
Position filled
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